New Drupal website St. Antonius Hospital in co-creation with patients

Submitted by
One Shoe
The Case
Category
Zorg
Short introduction
The St. Antonius Hospital is a modern, specialised teaching hospital in the Utrecht region, where almost all specialties are represented. The more than 1.5 million visitors a year will now be able to use a multifunctional website that provides up-to-date and relevant information.
Launch date
Background
Develop a new website based on the main customer needs (top task research) together with patients (co-creation). Outdated CMS was no longer market-compliant and no longer responded to latest developments (responsiveness, accessibility, etc.).
Objectives
The new website:
• Helps patients to find the way from and to, in and around the hospital, and contains the information they need to properly manage their care process.
• Contributes to the preservation of existing patients and the recruitment of new patients
• Supports brand values, appearance, positioning and the story of St. Antonius (image).
• Relieves employees in the hospital
• Complies with laws and regulations.
Results
The new website antoniusziekenhuis.nl is a huge improvement on the old version. It has an updated structure and there are fewer intermediate steps - everything fits together much more logically. Ultimately, this means that visitors can find the information they’re looking for much quicker. The site has also been optimised for use on all types of mobile devices, and even features click-to-call links.

The open source Drupal CMS was selected to build the site, so the hospital will easily be able to continue developing the website in the coming years.

Popular tasks have a prominent place on the website, which means that (returning) visitors can quickly find the information they are looking for, for example, information about research and treatment, practical information about making an appointment, and parking and visiting times. Visitors can also check whether there is a waiting time for an appointment or operation. Relevant topics are logically connected to each other, thus improving the user experience.

More often than not, patients like to know which doctor or therapist is going to be treating them. To help them find out more about the person in whom they are placing their trust, the site now also features a section which provides information about the medical specialists, complete with first name, photo and a short profile. Similar personal profiles about other healthcare professionals, such as paramedics and nursing specialists, will also be posted online in the future.

Patients played an important role during the construction of the site. The hospital’s Client Council, the permanent St. Antonius Patient Panel (5,000 members) and a special patient focus group actively helped us with the development of the new site. Patients’ opinions were taken into account at all stages of the construction process, from content and design to the technical possibilities and the look & feel. Following an appeal on Facebook, dozens of people also signed up to be a model for the website’s photos.

Just because the new site is now live doesn’t mean that the job is done. Over the next few months, the website will undergo further development based on the same method which was used pre-launch: Scrum. New applications, information pages, photos and videos will constantly be added to the site. And it goes without saying that privacy and security aspects will continue to be tested long after the launch.
Technical challenges
Distinctive yet uniform
The St. Antonius Hospital wanted to incorporate the hospital, academy and research & development business areas in a single main domain, yet highlight the individuality of those areas by giving them their own, separate space on the website. We were able to provide the right content-based solution by developing subsites that aren’t actually subsites. In this way, we were able to create extremely lightweight subsites and give each of the three business areas a place within the Antonius Hospital site.
Challenges in (combination of) modules
Paragraphs Module
The St. Antonius Hospital needed a flexible way of designing web pages. The Paragraphs module was the perfect solution. Thanks to this module, we were able to build dynamic web pages with multiple sections, and assign different functions to each of them. Even where it would have been possible to use Field Collection, we used the Paragraphs module to create a uniform user experience and make the whole thing much easier to manage. In this way, the St. Antonius Hospital has all the freedom it will ever need to manage Drupal content in a flexible and user-friendly manner.
Contribution form the project to the Drupal-community
2 patches
Name client
Marit Bosman-Geevers (Head of Marketing and Marketing Research) & Corine Borghardt (Sr. Communication Advisor)
What does the client think about the project?
"St. Antonius Hospital and One Shoe have been working together for a six years for a variety of activities, making us know and trust each other. Unique to the development of this website is that patients have had a very active role and that we have worked with a large, diverse focus group (doctors, nurses, heads, policemen, managers, etc.) to create support. Also unique is that the creation, design and development have also been a co-production. In the beginning the emphasis was on One Shoe. The joint scrum sessions took place at One Shoe's office and the developers and product owner of St. Antonius worked a lot there too. Later the construction and development prints were done at St. Antonius itself and the developers of One Shoe worked in the hospital. In this way, One Shoe's Drupal knowledge and experience has been transferred to St. Antonius, and for our internal developers the background and the choices made were are also much clearer for (internal) further development in the future. We are very pleased with the process and of course very pleased with the end result. A website we are all very proud of."
Screenshot